In early September 2016, HMRC published plans for a substantial restructuring.
As part of its ‘Building Our Future’ initiative, HMRC has announced that the four existing Directorates will be reorganised into three new groups as of October 2016.
These will be a Customer Strategy and Tax Design group, an enlarged Customer Service group, and a Customer Compliance group.
In an email to stakeholders, HMRC says that the changes will allow them to focus more on customer service, and change how they help taxpayers get their tax right, and how they deal with those who evade tax.
John Cullinane, Tax Policy Director at CIOT said “We hope that this is HMRC taking a more integrated approach to its policy decisions and achieving its policy goals. We look forward to seeing if the changes lead to a greater role for HMRC in policy development.”